Return & Refund Policy

Notice Window (24+ Hours): If you need to cancel or reschedule a consultation, please notify us at least twenty-four (24) hours before your scheduled appointment time. You may choose either a full 100% refund or reschedule to another available slot at zero extra charge.

Late Cancellations (Under 24 Hours): Cancellations made less than 24 hours prior to the session are non-refundable, as the therapist's calendar slot has been blocked and cannot be reallocated on short notice.

Missed Appointments (No-Show): If a client does not attend their scheduled session within fifteen (15) minutes of the appointment start time without prior notice, the session is marked as completed/no-show, and no refund will be issued.

Practitioner Unavailability: In the rare event that an emergency prevents a psychologist from attending a scheduled consultation, Relicus will promptly notify you. You will be offered the immediate choice between a 100% full refund or priority rescheduling with the same or an alternative qualified practitioner.

Platform Technical Glitches: If an online video consultation cannot be conducted due to a verified platform technical failure on our infrastructure, the affected session time will be credited back or refunded in full upon verification.

Packages of 4, 8, or 12 sessions are purchased at discounted bundle rates.

If you choose to discontinue therapy before completing all sessions in a bundle, unused sessions are eligible for a prorated refund.

For refund calculations, completed sessions will be retroactively calculated at the therapist's standard single-session fee, and the remaining net balance will be refunded.

Unused package sessions remain valid for six (6) months from the date of purchase.

Registrations for group webinars, specialized masterclasses, and certified internship cohorts are confirmed upon advance payment.

Registrations cancelled at least 48 hours prior to the program start date are eligible for an 80% refund (20% retained for administrative and platform onboarding costs).

Once a live webinar or course has commenced, or after certificate generation, registration fees are non-refundable.

Turnaround Timeline: Approved refunds are initiated immediately through our payment partner, Razorpay, within 24 to 48 hours of review.

Settlement to Source: Funds typically reflect in your bank account, card, or UPI within 5 to 7 working days (depending on your issuing bank's clearing cycle).

Mode of Refund: Under RBI and PCI-DSS compliance, refunds can only be credited back to the original source payment method used during checkout (no cash payouts).

Please provide your Booking ID or CRF Number and Razorpay Payment ID.

Dedicated Grievance Desk: grievance@relicus.in