Terms and Conditions
Welcome to Relicus Psychological Services, operated under **Relicus Psychology LLP**. By accessing our platform, booking a session, or utilizing our services, you agree to comply with and be bound by the following terms.
Effective & Last Updated: October 2026
1. Definitions & Business Entity
Company: Refers to Relicus Psychology LLP, a registered Limited Liability Partnership organized under the laws of India, operating under the brand name Relicus Psychological Services.
Client / User: Any individual who accesses, browses, books, or utilizes services on the Relicus platform.
Professional / Psychologist: Licensed or accredited counselors, clinical psychologists, or wellness practitioners authorized to provide consultations via the platform.
Platform: The website (relicus.in), portals, web applications, and associated digital communication channels.
Third-Party Services: Technical integrations including RBI-authorized payment processors (Razorpay), communication services, and hosting providers.
2. Nature & Scope of Psychological Services
Relicus provides ethical, evidence-based psychological consultation and rehabilitation services including:
Individual, couple, and family counseling & psychotherapy sessions (online and in-person).
Psychological assessments, neurocognitive evaluations, and learning disability screenings.
Psychoeducational workshops, webinars, and supervised internship programs.
Self-guided wellness resources, tracking tools, and educational material.
3. Non-Emergency Service & Crisis Disclaimer (MHA 2017)
CRITICAL NOTICE: Relicus Psychological Services is an elective, non-emergency outpatient consultation platform. It is NOT a suicide prevention helpline or psychiatric emergency facility.
If you or someone you know is experiencing acute psychiatric distress, active suicidal thoughts, severe self-harm urges, or medical crises, DO NOT WAIT FOR AN APPOINTMENT.
Immediately contact 24/7 government emergency and crisis intervention helplines:
Tele-MANAS (Govt of India): Toll-Free 14416 or 1800-891-4416
KIRAN Mental Health Helpline: 1800-599-0019
Emergency National Number: 112 or your nearest hospital emergency department.
4. Eligibility & Minor Policy (DPDP Act Section 9)
Users must be at least eighteen (18) years of age to book and attend therapy sessions independently.
Minors (individuals under 18 years) may access services only with verifiable written consent and authorization from a parent or legal guardian.
When registering or booking, you warrant that all information provided (including name, age, and contact information) is truthful and accurate.
5. Client Responsibilities & Code of Conduct
As a client of Relicus, you agree to:
Treat all mental health professionals and support staff with courtesy, dignity, and respect.
Attend sessions promptly at the scheduled time. Missed sessions without 24-hour advance notice will be forfeited.
Maintain strict confidentiality: recording, screen-capturing, or distributing audio/video from therapy sessions without prior written consent from the psychologist is strictly prohibited by law.
Refrain from any abusive, sexually explicit, harassing, or threatening communication. Relicus reserves the right to immediately terminate sessions without refund and report criminal harassment to law enforcement.
6. Fees, Billing & Payment Processing
Consultation fees for all sessions, packages, and webinars are displayed transparently prior to confirmation.
Full payment in advance is required to confirm an appointment slot.
All online payments are securely processed through our authorized payment partner, Razorpay Software Private Limited, in compliance with RBI guidelines and PCI-DSS standards.
Relicus does not store your credit/debit card numbers, CVVs, or UPI PINs.
7. Cancellations, Rescheduling & Refund SLA
24-Hour Notice Window: Clients may reschedule or cancel any individual consultation session up to twenty-four (24) hours before the scheduled appointment time at no additional charge.
Late Cancellations & No-Shows: Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session ('No-Show'), will be charged in full to compensate the booked practitioner's reserved time.
Refund Processing SLA: Approved refunds will be initiated through our payment gateway and credited to the original payment source within 5 to 7 working days in accordance with our Refund Policy.
8. Intellectual Property Rights
All platform materials, including written articles, clinical assessment methodologies, graphics, branding, and proprietary courseware, are the intellectual property of Relicus Psychology LLP protected under the Indian Copyright Act, 1957. Unauthorized duplication, scraping, or commercial exploitation is strictly prohibited.
9. Confidentiality & Medical Records
Discussions during therapy sessions are strictly confidential between you and your psychologist.
Confidentiality may be breached only under strict statutory requirements where legally mandated by Indian law: (a) explicit threat of serious physical harm to self or others; (b) disclosure of child sexual abuse under the POCSO Act, 2012; or (c) valid court order.
10. Limitation of Liability
Psychological therapy is an individualized therapeutic process; specific results or outcomes cannot be medically or legally guaranteed.
To the maximum extent permitted by applicable Indian law, Relicus Psychology LLP and its practitioners shall not be liable for indirect, incidental, or consequential damages. Total platform liability for any claim shall not exceed the amount paid by the client for the specific consultation in dispute.
11. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, controversy, or claim arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in the State of Kerala, India.
12. Statutory Customer Grievance Redressal (Rule 4, E-Commerce Rules 2020)
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Relicus provides a designated Grievance Redressal Officer:
Legal Entity: Relicus Psychology LLP
Grievance Officer: Grievance & Compliance Cell
Timelines: Every consumer complaint is acknowledged within forty-eight (48) hours and resolved within thirty (30) days from the date of receipt.